This policy covers how AYH STEPS SDN. BHD. 202601025802 (1687898-W) ships orders within Malaysia — where we deliver, how long it takes, and what customers can expect after checkout.
1. Shipping Regions
We deliver to two regions.
Peninsular Malaysia – every state on the peninsula is covered.
East Malaysia – Sabah and Sarawak are included.
2. Processing Time
Orders move through a fixed sequence before they leave our hands.
Order processed – within 1–3 business days, excluding weekends and public holidays.
Confirmation sent – the customer receives an email with tracking information once the order ships.
3. Delivery Estimates
AYH STEPS SDN. BHD. 202601025802 (1687898-W) does not offer overnight or next-day delivery. Estimated delivery times by region are set out below.
These figures are estimates only; courier operations, public holidays and weather conditions may affect them.
4. Shipping Fees
Standard orders – shipping is free of charge.
Bulk or promotional orders – fees may still apply, calculated at checkout by weight and destination.
5. Order Tracking
Once a courier takes possession of an order, the customer receives a tracking number and link by email or SMS to follow the delivery in real time.
Questions about a shipment? Our team is ready to help:
📧 Email: ayh.steps@outlook.com
🏢 Address: (GF) 16-1, MEDAN SERI IMPIAN 2 PUSAT PERNIAGAAN SERI IMPIAN 14000 SIMPANG AMPAT PULAU PINANG
🌐 Website: https://ayhsteps.com/contact-us/