This policy sets out how and when a customer may cancel an order placed with AYH STEPS SDN. BHD. 202601025802 (1687898-W), and how approved refunds are processed.
1. Cancellation Timeframe
Standard window – orders may be cancelled within 24 hours of purchase for a full refund.
After 24 hours – cancellation may not be possible once the order has been processed or shipped.
2. Requesting a Cancellation
Contact support – the customer contacts our support team with their order number.
Confirm eligibility – our team verifies the order status and confirms whether cancellation is possible.
3. Refund Processing
Approved cancellations – refunds are issued to the original payment method.
Timeline – refunds are processed within 7–14 business days.
Need to cancel an order? Our team is ready to help:
📧 Email: ayh.steps@outlook.com
🏢 Address: (GF) 16-1, MEDAN SERI IMPIAN 2 PUSAT PERNIAGAAN SERI IMPIAN 14000 SIMPANG AMPAT PULAU PINANG
🌐 Website: https://ayhsteps.com/contact-us/