This policy sets out when items purchased from AYH STEPS SDN. BHD. 202601025802 (1687898-W) qualify for return, refund or exchange, and what customers must provide to make a claim.
1. Eligibility Conditions
Items are not exchangeable or refundable except under one of the following conditions.
Incorrect item – the wrong product was shipped.
Listing mismatch – the item received does not match the advertised specifications, description, features or information.
Damaged or defective – the item is spoiled, damaged or defective on delivery.
Late delivery – delivery exceeded the timeline set out in the Shipping Policy.
2. Required Evidence
A claim must be supported by the following.
Unboxing video – a continuous recording of the unopened parcel, shipping label, packaging and item.
First-use video – required where the issue only appears once the item is used.
Supporting documents – photographs, order details or other evidence requested by AYH STEPS SDN. BHD. 202601025802 (1687898-W).
3. Request Process
Submit within 24 hours – requests must reach ayh.steps@outlook.com within 24 hours of the item being received.
Provide evidence – requests filed late, or without the required evidence, will not be accepted.
Questions about a return? Our team is ready to help:
📧 Email: ayh.steps@outlook.com
🏢 Address: (GF) 16-1, MEDAN SERI IMPIAN 2 PUSAT PERNIAGAAN SERI IMPIAN 14000 SIMPANG AMPAT PULAU PINANG
🌐 Website: https://ayhsteps.com/contact-us/